All consulting firms identify problems and their sources, determine alternative solutions, and formulate the decision making process.

Only ConVergent assists you through the successful implementation of strategic decisions.

Intelligence Resources are a range of Customer Relationship Management and business-to-business e-commerce solutions built around customer needs.

Implementation and Turnkey Responsibility:

· Customer Satisfaction Research
· Market Database Management
· Sales Force Automation
· Project Management
· Integrated services that link sales and marketing strategy
· Implementation of corporate strategies.

Managing of customer interactions is critical to success in today's competitive environment. Customer Relationship Management (CRM) originally focused on acquiring new customers and bringing data to the point of sale. Customer Relationship Management has made the promise of integrating the front office a reality. Enterprise Relationship Management (ERM), the next evolution, focuses on facilitating profitable relationships across the enterprise, and integrating front and back office so that the entire organization is more responsive to what the customer needs.

The following are Intelligence Resource descriptions:

· ECS (Electronic Commerce Strategies) include business-to-business e-commerce solutions that open new marketing, sales, and distribution channels; on-line tools that enable you to gather valuable customer information; extranet applications that improve your sales support operations; and intranet knowledge management services.

· CRM (Customer Relationship Management) that pulls in information and its associated uses together. By combining Contact Management, group scheduling, sales automation, and advanced Internet capabilities, we take your entire company to a new level of productivity. As a GoldMine® solutions provider, we will automate your entire company into a more effective team.

· PARSM (PerformanceAlertReport)

· CSR (Customer Satisfaction Research) studies provide knowledge about customers and their competitors. Using Strategy International, Inc.'s unmatched diagnostic research and analytical skills, our experienced staff creates an intelligence base of knowledge aimed at providing strategic direction to meet the unique needs of our clients' customers.

· MDM (Market Database Management) is a process used to create sales opportunities for new customers, provides detailed competitive intelligence, and is integrated with SFA, e-commerce, and customer loyalty and retention measurements.

· ECRM (Electronic Customer Relationship Management)